Running Sports Sneaker

We aim to deliver standard UK delivery orders in 1 business day and priority UK delivery orders the next working day. Please wait up to 2 to 4 days for Standard UK & USA deliveries. but can be up to 4 during peak periods (Christmas, etc.).

Orders are dispatched within 2 working days of placing the order.

Orders placed before 5: 00 PM Monday to Friday will be dispatched the same day. Although there is no guarantee, we will try to ship as soon as possible.

SHIPPING CHARGES?
Shipping is free for USA & UK.

HOW DO I TRACK MY ORDER?
USA & UK order tracking is provided. Once we have dispatched your order, you will receive an email containing your tracking number and a link to track your package using the Royal Mail tracking service or USPS for USA. USPS & Royal Mail will send you tracking updates via email and SMS.

WHEN SHOULD I EXPECT MY ORDER?

USA & UK deliveries are usually delivered within 12 working days, but can sometimes take up to 12 days.

ORDERING MONDAY TO FRIDAY?
Your items will be sent on the same day, as long as you order before 5 pm.
 
BUYING AT THE WEEKEND?
Your items will be sent the next working day.

NEED TO CANCEL YOUR ORDER?
If you wish to cancel your order, click here 
For cancellations of your order, please notify us within 24 hours of purchase. After this timeframe, cancellation requests can't be accepted.


For any modifications to your order, please reach out to us within 24 hours of placing your order. After this period, changes due to change of mind cannot be accommodated or accepted for return.
NEED TO CHANGE YOUR DELIVERY ADDRESS? 
If you wish to change your delivery address click here. 

PAYMENT
- All orders will be debited in the currency in which the order is placed.
- We accept payment by credit or debit card (American Express, Discover, Mastercard, Visa, Apple Pay, and Diners Club


EXTRA DELIVERY INFORMATION
Any extra delivery information given during the checkout process will be included on the delivery address label, however, we are unable to guarantee that the delivery person will always follow these instructions.

DELIVERY COMPANY
The majority of our parcels are sent by Royal Mail and USPS. We have used Royal Mail and USPS for many years now and find them extremely reliable. Please note that we occasionally send parcels with UPS too. UPS is an extremely reputable company and the largest express carrier and package delivery company in the world.

If you have any questions, feel free to contact us:

Email: support@sneakerhousela.com

Phone: +1 (318) 787-6609

Business Address: 2071 North Mall Drive, Alexandria, LA 71301, USA

Returning a Sneaker House item is quick and painless. We are happy to offer a full refund or exchange within 30 days.

Just make sure your items are:

• unworn
• in their original condition
• in their original packaging

RETURNING ORDERS – STEP BY STEP

1. Have your delivery paperwork handy
2. Fill out the returns and/or exchanges section BELOW
3. Print off the post returns address label generated.
4. Pack your item(s) and paperwork, attach the address label and send it back to us
5. A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email. 

We can only replace an item with another of equal value. If you would like to exchange an item for a different value, please return the unwanted item for a refund and place a new order for the requested item. This ensures that you receive new items quickly.Exchange Shoe Size and ReturnFor alterations to your order, please notify us within 24 hours of purchase. After this timeframe, modifications due to a change of preference cannot be accommodated or returned. Please ensure accuracy in sizing by consulting our size guide, as post-delivery size-related issues cannot be accepted for returns. We appreciate your understanding.

MY ITEM IS FAULTY

Sorry. Please include proof of postage with your return.

I NEED TO RETURN AN ITEM I BOUGHT FROM THE SNEAKER HOUSE STORE

If you purchased items from a Sneaker House store, please make sure they meet the above requirements and return them to the store with proof of purchase original for a replacement or refund. Unfortunately, we do not accept online returns or process refunds for items purchased in any of our stores.

Please note, Sneaker House items purchased in one of our concessions must be returned to the original point of purchase.

LAST THINGS…

IS MY ITEM IN A GOOD ENOUGH CONDITION?

Please return the item in its original unused condition, ie in its original packaging with the tag attached. We cannot offer refunds for signs of wear, strong odors, or smoke.

HOW LONG UNTIL I’M REFUNDED?

We’ll try our best to have your money back within 48 hours of receiving the item.

If you have any questions, feel free to contact us :

Email: support@sneakerhousela.com

Phone: +1 (318) 787-6609

Business Address: 2071 North Mall Drive, Alexandria, LA 71301, USA