Return and Refund Policy

Returning a Sneaker House item is quick and painless. We are happy to offer a full refund or exchange within 30 days.

Just make sure your items are:

unworn
in their original condition
in their original packaging

RETURNING ORDERS – STEP BY STEP

Have your delivery paperwork handy
Fill out the returns and/or exchanges section BELOW
Print off the post returns address label generated.
Pack your item(s) and paperwork, attach the address label and send it back to us
A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email.

We can only replace an item with another of equal value. If you would like to exchange an item for a different value, please return the unwanted item for a refund and place a new order for the requested item. This ensures that you receive new items quickly.

Exchange Shoe Size and Return

For alterations to your order, please notify us within 24 hours of purchase. After this timeframe, modifications due to a change of preference cannot be accommodated or returned. Please ensure accuracy in sizing by consulting our size guide, as post-delivery size-related issues cannot be accepted for returns. We appreciate your understanding.

MY ITEM IS FAULTY

Sorry. Please include proof of postage with your return.

I NEED TO RETURN AN ITEM I BOUGHT FROM THE SNEAKER HOUSE STORE

If you purchased items from a Sneaker House store, please make sure they meet the above requirements and return them to the store with proof of purchase original for a replacement or refund. Unfortunately, we do not accept online returns or process refunds for items purchased in any of our stores.

Please note, Sneaker House items purchased in one of our concessions must be returned to the original point of purchase.

LAST THINGS…

IS MY ITEM IN A GOOD ENOUGH CONDITION?

Please return the item in its original unused condition, ie in its original packaging with the tag attached. We cannot offer refunds for signs of wear, strong odors, or smoke.

HOW LONG UNTIL I’M REFUNDED?

We’ll try our best to have your money back within 48 hours of receiving the item.

If you have any questions, feel free to contact us :

Email: support@sneakerhousela.com

Phone: +1 (318) 787-6609

Business Address: 2071 North Mall Drive, Alexandria, LA 71301, USA